Tech Monkey Co Ltd (“we”, “us”, or “the Company”) is committed to protecting your privacy and ensuring your personal data is handled securely. This Privacy Policy Statement explains the types of personal data we collect and how we process and protect that information. We keep your personal data confidential at all times and ensure that our policies regarding collection, use, retention, disclosure, transfer, security, and access are in full compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of the laws of Hong Kong.
2. Personal Information Collection Statement
To provide professional IT services, technical support, and to maintain your client account, you are required to provide certain essential personal data. If you fail to provide accurate information, we may be unable to provide or continue our services to you. The types of data we collect include:
Identification: Name, job title, and company name.
Contact Information: Address, email address, and phone number.
Technical Data: Internet Protocol (IP) address, browser type, operating system, and website usage patterns collected via Cookies.
Transaction Data: Service subscription records, payment details, and billing history.
3. Use of Personal Data
You agree that we may use and retain the personal data you provide for the following purposes:
Service Provision: Processing your registration and providing IT technical support, remote maintenance, and digital solutions.
Operations: The normal management, operation, and maintenance of our website and service platforms.
Order Processing: Processing service orders, including verifying payment status and issuing invoices.
Communications: Sending you system updates, security alerts, changes to service terms, or administrative messages.
Marketing: With your consent, providing you with information regarding our latest IT services, promotions, and industry updates (you may opt-out at any time).
Security & Legal: Investigating suspicious transactions, preventing crime, and making disclosures as required by Hong Kong law.
4. Browsing Information (Cookies)
When you access our website, we use Cookies and similar technologies to collect data. This allows us to recognize your device, evaluate your browsing habits, and personalize your experience to provide better technical support.
You may refuse to accept Cookies by modifying your browser settings; however, this may prevent you from using certain features (such as client login portals).
5. Data Security and Retention
We take all practical steps to ensure that your personal data is encrypted and protected against unauthorized access, processing, erasure, or loss. We retain your data only for as long as necessary to fulfill the purpose for which it was collected, unless a longer retention period is required by law.
6. Your Rights Regarding Personal Data
Under the PDPO, you have the right to:
Check whether we hold any of your personal data and access a copy of it.
Request the correction of any inaccurate personal data.
Request to stop receiving direct marketing materials from us at any time.
To exercise these rights or for any inquiries, please contact our Data Protection Officer at:
Email: support@techmonkeyhk.com
Phone: +852 3611 0937
7. General Provisions
In the event of any discrepancy between the English and Chinese versions of this statement, the English version shall prevail.
This statement is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
We reserve the right to amend this policy at any time. The latest version will be posted on our website.