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You don’t need to worry about IT technical problems even if you don’t have your own computer information technology department.
Whether your company needs remote technical support or on-site inspection, hardware procurement replacement to software installation, computer maintenance, network security support or data backup, we will help you solve them one by one.
In addition to resolving problems, IT support services can also provide value-added services such as system optimization, preventive maintenance, and security management to help customers improve efficiency and reduce risk. So, having reliable IT support is essential for businesses to keep their operations running smoothly and protect against unexpected disruptions.
In today’s business environment, many Hong Kong companies rely on computer systems and network technologies to operate their businesses. When these systems encounter problems, it can lead to decreased productivity, business interruptions, and data loss. That’s where IT support services come in – we provide fast, professional technical support to help customers protect the stability and security of their business operations.
In addition to telephone support and on-site support, our IT Support team will use TeamViewer remote desktop technology to quickly resolve problems. If the problem cannot be solved remotely, priority will be given to on-site support and normal operation will be restored as soon as possible.
We are very concerned about the maintenance of the server. Therefore, in addition to regular on-site maintenance, we also introduce remote monitoring to monitor the operation of the server around the clock to prevent and prepare for problems early.
Regular on-site inspections and remote maintenance of the backup status, and the introduction of cloud backup platform maintenance and management services to cooperate with the diversification of backup technologies
Regular on-site inspections of the anti-virus system and firewall operation, defense function update status, and remote monitoring are provided. When problems are encountered, our engineers will immediately notify and immediately make emergency support arrangements to minimize the impact.
Facing sudden computer problems, as long as the customer has a phone call, our engineers will immediately notify and make emergency support arrangements to minimize the impact.
The technological difficulties faced by customers. Through our professional knowledge and service quality, we provide customers with IT Support and maintenance services. Improve and maintain customer operational efficiency.
*The time included in the on-site support service will be calculated according to the actual number of computers, please click here for details
**Unlimited on-site support service will usually arrive within 4 hours, but will be confirmed with client according to the actual situation of the day
If you have other inquiries, please feel free to contact us
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